Note only one star rating from the BBB (Better Business Bureau) program site of TrustLink:  http://www.la.bbb.org/BusinessReport.aspx?CompanyID=81000357

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TrustLink Rating: based on 220 reviews

BBB Reliability Report for DirecTV, Inc.         Rating Explanation

Company Rating F Our opinion of what this rating means: We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.

Note this is also from the BBB (Better Business Bureau)    http://www.la.bbb.org/BusinessReport.aspx?CompanyID=81000357

Complaint Closing Statistics

The following grid displays the number and responses to complaints over the last 36 months:

Contact information for DirecTV:

Government Actions

Agency: Federal Trade Commission (FTC)Washington
Description: On June 16, 2009, the company entered into a stipulated judgment and permanent restraining order with the Federal Trade Commission to resolve issues involving various violations of the Telemarketers Sales Order Rule (TSR) filed on April 23, 2009. As part of the judgment, the company agreed to institute specific telemarketing practices and to abide by the TSR. The judgment also provided for the company to monitor the activities of their authorized representatives and to be sure that they are in compliance with the judgment and TSR. The company was also ordered to pay $2,310,000 in civil penalties.
Date of Action: 4/23/2009

Agency: Attorney Generals where no BBB (AG)
Description: On December 14, 2009 the Washington Attorney Generals office filed a Civil complaint against this company seeking injunctive and other relief. The complaint was filed in the public interest when the Attorney Generals office determined after a one year investigation by it’s Consumer Protection Division, that the company allegedly engaged in numerous repeated violations of the state’s Consumer Protection Act.

The complaint alleges unfair or deceptive practices which include, but are not limited to unclear disclosures concerning rebate terms and conditions, false or unfair adverting for use of the term “free;” automatically extending contracts when customers require equipment repairs, upgrade equipment or move; failing to disclose finance terms and conditions that the company’s least expensive package of $29.99 per month is only available to customers who meet certain financing conditions and agree to have the costs automatically charged or debited. The suit also alleged that some cancellation fees accessed by the company were considered to be unfair, and that the company unfairly retained consumer deposits made to obtain services. Those who cancel service prior to the end of their contract lose part of the deposit and may also be charged cancellation fees.

The Attorney General’s Office is asking the court to compel DIRECTV to change its business practices, impose civil penalties and provide restitution for consumers. The case is currently pending.

Consumers may file complaints with the Attorney General’s Office online at www.atg.wa.gov. To request a complaint form by mail, consumers may call the AG’s Consumer Resource Center at 1-800-551-4636. Calls are answered between 10:00 am and 3:00 pm weekdays.


Date of Action: 12/14/2009

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